When a social media crisis hits, it hits bad. Whether ignited offline or on social media itself, your community management team needs to be all hands on deck. See, the problem (for argument’s sake) with social media is that it happens in real-time and it’s out there for the whole world to see. Although the circumstances behind whatever crisis arises may be complex, the action plan is not. Stay calm, it happens to the best of us and, whatever you do, do not ignore. Ever.
Here is your social media crisis control infographic, courtesy of You&Me. Your social media crisis heroes to the rescue.
Infographic designed by Lorian